Terms and Conditions for Deep Cleaning Haringey
These Terms and Conditions set out the basis on which Deep Cleaning Haringey provides professional cleaning services to domestic and commercial customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment, as they explain how the deep cleaning service operates, what is included, how payments are handled, and the responsibilities of both parties. For the purpose of clarity, references to “we”, “us”, and “our” mean the cleaning provider, and “you” or “the customer” means the person requesting the service.
These terms apply to all standard and specialist deep cleaning services arranged through our booking process, whether the work is for a home, rental property, office, or other premises where cleaning is lawfully permitted. Any additional arrangements agreed in writing before the service begins will form part of the contract, but no verbal promise or informal statement will override these terms unless confirmed by us in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
We reserve the right to update or amend these terms from time to time. The version in force at the time your booking is accepted will apply to your service, unless a change is required by law. Customers are encouraged to review the current terms before each booking. Nothing in these terms affects your statutory rights under UK consumer law, including rights relating to services carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where no price has been agreed in advance.
Booking process begins with an enquiry, quotation, or online request. When you provide details about the property, the rooms to be cleaned, access conditions, and any particular concerns, we use that information to assess the scope of the work and provide an estimate or fixed price where possible. The booking is only confirmed once we have accepted the order, agreed the date and time, and, where required, received any deposit or prepayment. Until confirmation is issued, no binding service contract exists.
It is your responsibility to ensure that all information given at the booking stage is accurate and complete. This includes property size, level of dirt, presence of pets, parking restrictions, lift access, entry instructions, and any hazards or special requirements. If the actual condition of the premises differs significantly from the description provided, we may revise the price, adjust the schedule, or refuse to begin until the change is agreed. Where access is delayed or impossible due to incorrect information, this may be treated as a late cancellation or failed attendance.
We may request photographs, a video assessment, or further written details to confirm the extent of the deep cleaning service. This helps us allocate the correct team size, equipment, and time. Any estimate given before inspection is based on the information supplied by you and is not automatically a final quote unless expressly stated as fixed. Acceptance of a quotation does not guarantee that additional work will be included unless it has been clearly listed in the agreed scope.
Payments must be made in accordance with the invoice or booking confirmation. Unless otherwise agreed, payment is due on completion of the service or in advance for deposits, especially for larger or specialist jobs. We may require a non-refundable booking deposit to secure a date, and the balance must be paid by the method stated on the invoice. We accept payment by bank transfer, card, or other approved methods, subject to availability.
If payment is not received when due, we may suspend further work, withhold completion reports, or cancel future bookings until the outstanding amount is settled. Where payments are returned, reversed, or disputed without valid reason, we reserve the right to charge reasonable administration costs and any bank fees incurred. Prices quoted are usually inclusive of standard labour and agreed materials, but any additional cleaning products, specialist equipment, waste handling, or extended labour requested during the visit may be charged separately.
Unless expressly stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. We aim to be transparent about charges, and any material change to the price will be explained before extra work begins. If you require an invoice in a business name or need specific purchase order details, these should be supplied before the service date so that documentation can be prepared accurately.
Cancellations and rescheduling are permitted subject to the notice period stated at the time of booking. In general, if you need to cancel or move a service, you must give reasonable notice so that the allocated team and schedule can be adjusted. Cancellations made too close to the appointment may result in a charge, particularly where staff have already been assigned, materials reserved, or travel undertaken. Any deposit may be retained in line with the booking terms.
If you are unable to provide access at the agreed time, or if the property is not ready for cleaning due to ongoing works, security issues, absence of keys, or other preventable reasons, this may be treated as a late cancellation or wasted visit. In such cases, we may charge a call-out or part-service fee to cover time and costs. We will always act reasonably and consider any genuine emergency or exceptional circumstance, but we are not obliged to waive fees where the issue was outside our control.
We may also need to reschedule where there are staff shortages, severe weather, equipment failure, or other events beyond our reasonable control. If we must change the appointment, we will aim to offer an alternative date and time. Where payment has been made for a service that we are unable to deliver, you will be entitled to a refund for the undelivered portion, subject to any lawful deductions for work already completed or materials already used.
Liability is limited to the extent permitted by UK law. We will perform the deep cleaning with reasonable care and skill and will take appropriate steps to protect surfaces and belongings. However, the customer is responsible for removing or securing fragile, valuable, sentimental, or hazardous items before the service begins. We are not responsible for damage caused by pre-existing wear and tear, defective fixtures, unsuitable materials, hidden faults, or items that were not reasonably capable of withstanding cleaning.
Where we are handling delicate surfaces, antique items, natural stone, untreated wood, or specialty finishes, we may decline certain methods or request written confirmation before proceeding. If you ask us to use a particular product or approach against our recommendation, you accept the risk associated with that instruction, except where loss or damage arises from our negligence. You should notify us in advance of any known issues, such as loose fittings, water ingress, electrical faults, or structural concerns.
To the fullest extent allowed by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, or missed opportunities arising from the provision or non-provision of the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If a valid claim is made, our total liability will ordinarily be limited to the amount paid for the specific service giving rise to the claim.
Waste regulations are taken seriously in all cleaning operations. We will dispose of ordinary cleaning waste, such as dust, debris, packaging, and removed surface residue, in a lawful and responsible manner. However, we are not a general rubbish-removal company, and our service does not automatically include the collection, transport, or disposal of bulky waste, hazardous materials, or controlled waste unless this has been explicitly agreed and permitted by law. Any such arrangement must comply with relevant UK waste regulations.
It is your responsibility to disclose any items or substances that require special handling, including paint, solvents, oils, chemicals, needles, asbestos-related materials, bodily fluids, or biological waste. If such materials are discovered during the service, we may stop work in the affected area and request further instruction. We will not handle prohibited waste, and we may leave the premises if the environment is unsafe or if legal disposal requirements cannot be met. Any extra costs arising from lawful specialist disposal may be charged to you if agreed in advance.
We expect customers to ensure that the premises are safe and that waste storage arrangements comply with any applicable building, landlord, lease, or business rules. Where bags, bins, or collection points are used, they must be accessible and suitable for the type of waste generated. If waste is left on site following a job because disposal was excluded from the scope, you remain responsible for its removal in line with applicable environmental and local authority requirements.
Service conditions may also include access arrangements, occupancy, pets, utilities, and health and safety requirements. You must provide water, electricity, and any other essential utilities needed for the service unless we have agreed otherwise. Our team may refuse to continue if conditions are unsafe, unhygienic beyond the agreed scope, or likely to breach health and safety standards. If additional time is required because of obstruction, unsorted clutter, or restricted access, extra charges may apply.
Any guarantee or re-clean policy will only apply if expressly stated in writing and only for the areas and tasks included in the original booking. Claims for a re-clean must be made within a reasonable period after completion and before the area has been re-used, altered, or cleaned by another party. A re-clean is not available where the result is affected by normal wear, external contamination, misuse, or inaccurate information supplied at booking. Our aim is always to deliver a reliable deep cleaning service that meets the agreed specification.
We may subcontract or assign the work to suitably trained personnel where necessary to complete the service efficiently. Any subcontractor will be required to follow these terms and act to a professional standard. You may not assign your own rights under the contract without our written consent. If any clause is found invalid, that clause will be interpreted as far as possible to achieve its intended purpose, and the remaining clauses will continue to operate.
Governing law and disputes shall be governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with these terms, the booking, or the service itself will be dealt with under the exclusive jurisdiction of the courts of England and Wales. Before starting formal proceedings, both parties should seek to resolve concerns promptly and in good faith, and we may request reasonable evidence relating to the issue.
Nothing in these terms prevents either party from using alternative dispute resolution where appropriate, provided both sides agree to do so. If a disagreement concerns payment, liability, or the scope of the work, we will review the relevant booking records, written communications, and any photographs or notes available. These records may be used to determine whether the service was delivered in line with the agreed specification.
By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions for Deep Cleaning Haringey. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to create a fair and clear framework for every deep cleaning company service we provide, balancing customer rights with the practical requirements of professional cleaning work.
