Deep Cleaning Haringey Privacy Policy

This Privacy Policy explains how Deep Cleaning Haringey collects, uses, stores and protects personal data relating to customers and prospective customers in the Haringey area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Deep Cleaning Haringey customers and enquirers located in the Haringey area who contact us, request a quotation, or use our deep cleaning and related services, whether as private individuals or as representatives of a business.

Data Controller

For the purposes of data protection law, Deep Cleaning Haringey is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or communicate with us:

Identification and contact details such as your name, address, service address, and general location in the Haringey area.

Communication details such as your preferred contact method and information contained in messages you send to us.

Service details such as details about the type of cleaning service required, property type and size, access instructions, preferred dates and times, special requests, and information about previous services.

Billing and payment information such as the amount charged for services, payment status, and basic transactional information. Payment card or bank details may be collected securely by our payment processor and are not stored by us unless clearly stated at the point of collection.

Technical and usage data such as basic device or browser information and general usage statistics where you interact with us online, for example through a website visit or online contact form, to the extent that such data constitutes personal data.

Feedback and complaints such as comments, reviews, satisfaction responses, and records of any complaints or disputes and how these were handled.

How We Collect Personal Data

We obtain personal data about you in several ways:

Directly from you when you contact us by phone, online form, or other communication methods, when you request a quote, book a service, or provide feedback.

From your use of our services and interactions with our personnel during cleaning appointments and follow-up communications.

From third party service providers where necessary for our business operations, such as payment processors and booking platforms, when you provide your details through their systems to arrange services with us.

Lawful Basis for Processing

We will only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following legal bases:

Contract performance: We process your personal data where it is necessary to enter into or perform a contract with you, including taking steps at your request before entering into a contract. This includes processing data to provide cleaning services, manage bookings, issue invoices, and communicate with you about your service.

Legitimate interests: We process personal data as necessary for our legitimate business interests, provided these are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include managing and improving our services, responding to enquiries, handling complaints, maintaining records of services provided in the Haringey area, and protecting our business and customers from fraud or misuse.

Legal obligations: We process personal data as necessary to comply with our legal obligations, for example in relation to tax, accounting, and responding to lawful requests from public authorities.

Consent: In limited cases we may rely on your consent, for example for certain marketing communications. Where processing is based on consent, you may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.

How We Use Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services in the Haringey area, including booking appointments, accessing the property, delivering the agreed service, and confirming completion.

To issue quotations, estimates, invoices, receipts, and to process payments for services provided.

To communicate with you about your enquiries, bookings, changes to appointments, and any issues that may arise before, during, or after a service.

To manage and improve our operations, including planning routes and schedules in the Haringey area, training staff, and monitoring service quality.

To handle feedback, reviews, and complaints and to resolve disputes or queries.

To keep internal records for administrative, accounting, and auditing purposes.

To comply with legal and regulatory requirements, such as record-keeping and responding to lawful requests from authorities.

To send you information about services that may be of interest to you in the Haringey area, where permitted by law and, where required, with your consent.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors and process your personal data on our instructions and on our behalf.

Examples of categories of processors include payment processing providers that handle secure payment transactions on our behalf, IT and hosting service providers that support our systems and data storage, and booking or scheduling tools that assist with managing appointments.

We require all processors to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions and applicable data protection law. We do not sell your personal data to third parties.

We may also share your personal data with professional advisers such as accountants or legal advisers where necessary, and with public authorities or law enforcement bodies when required by law or to protect our rights or the rights of others.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Service and contract records, including contact details and service history for customers in the Haringey area, are typically retained for a period necessary to manage our relationship with you and to fulfil tax and accounting obligations. After this period, data is securely deleted or anonymised unless a longer retention period is required by law or necessary in connection with potential legal claims.

Information collected for enquiries that do not result in a booking may be retained for a limited period to manage follow-up communications and internal analysis, after which it will be deleted or anonymised.

Where processing is based on consent, we will retain data for as long as we have your consent, subject to any applicable legal retention requirements or until you withdraw consent.

International Data Transfers

Where we engage processors or service providers that are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, secure storage, and limiting personal data access to those personnel and processors who require it for legitimate business purposes.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.

Object to processing of your personal data where we rely on legitimate interests, including objection to direct marketing.

Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.

Request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on your consent to process your personal data. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has not been handled in accordance with applicable law.

Policy Scope and Updates

This Privacy Policy applies to all Deep Cleaning Haringey customers and service users in the Haringey area, as well as individuals who contact us to enquire about services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The updated version will apply from the date it is made available.