Deep Cleaning Haringey Terms and Conditions of Service

These Terms and Conditions govern the provision of deep cleaning and related services by Deep Cleaning Haringey to customers within its service area. By making a booking, accessing our services, or allowing our operatives to attend your premises, you agree to be bound by these Terms and Conditions.

You should read these Terms and Conditions carefully before confirming a booking. If you do not agree with any part of these terms, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer, you or your means the individual, business or organisation booking or receiving services from Deep Cleaning Haringey.

1.2 Company, we, us or our means Deep Cleaning Haringey, the cleaning service provider.

1.3 Services means any cleaning, deep cleaning, end of tenancy cleaning, one off cleaning, or related services requested by the Customer and agreed by the Company.

1.4 Premises means the property or location where the Services are to be carried out.

1.5 Operatives means cleaning staff, subcontractors or other personnel engaged by the Company to carry out the Services.

1.6 Agreement means the contract between the Company and the Customer comprising these Terms and Conditions and the specific details of the booking.

2. Scope of Services

2.1 The Company provides deep cleaning and related services within its designated service area, which may include residential properties, rental properties, commercial premises and communal areas.

2.2 The specific scope of work for each booking will be described at the time of quotation or confirmation, and may include tasks such as kitchen degreasing, bathroom descaling, appliance cleaning, interior window cleaning, dusting, vacuuming and floor cleaning.

2.3 The Company reserves the right to refuse or suspend any service where conditions at the Premises pose a risk to the health and safety of Operatives, or where access is unsafe, unlawful or not reasonably practicable.

2.4 Services do not include major rubbish removal, pest control, professional carpet restoration, specialist waste handling, exterior high level work or any task that requires a specialist licence, unless explicitly agreed in writing.

3. Booking Process

3.1 Bookings may be requested via the Companys online enquiry form, website contact form or other approved booking channels as made available by the Company from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including the type of property, approximate size, condition, parking arrangements, access details, and any specific requirements.

3.3 Any quotation provided by the Company is based on the information given by the Customer and is subject to inspection of the Premises. If the condition, size or access is materially different from that described, the Company may adjust the price or amend the scope of work accordingly.

3.4 A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and where required, paid any applicable deposit or prepayment.

3.5 The Company will use reasonable efforts to accommodate preferred dates and times but does not guarantee availability. Booking slots are allocated on a first come, first served basis.

4. Access to the Premises and Customer Obligations

4.1 The Customer is responsible for providing safe and timely access to the Premises on the agreed date and time. This includes providing keys, access codes, permits or arranging someone to be present as necessary.

4.2 The Customer must ensure that electricity, running water, adequate lighting, and, where reasonably required, hot water and heating are available throughout the cleaning appointment.

4.3 The Customer should remove personal items, valuables, important documents, and breakable objects from areas to be cleaned. Where this is not done, the Company may, at its discretion, limit the scope of work in order to prevent damage.

4.4 The Customer must inform the Company of any existing damage, defects, stains, or areas of particular concern before the start of the Service, including any delicate surfaces, worn materials or unstable fixtures.

4.5 If access cannot be provided or conditions at the Premises prevent the Service from being carried out, the Company may treat this as a late cancellation and apply the cancellation charges set out in these Terms and Conditions.

5. Pricing and Payment Terms

5.1 All prices are quoted in pounds sterling and may be provided as a fixed price for the agreed scope or as an hourly rate for time based work, as specified in the quotation.

5.2 The Company reserves the right to change its standard rates at any time. However, once a booking is confirmed, the agreed price will not be altered unless the Customer requests additional work, the information originally provided was materially inaccurate, or conditions at the Premises require a different approach.

5.3 The Company may require full or partial prepayment, a booking fee or deposit before confirming an appointment. Any such requirement will be communicated at the time of booking.

5.4 Unless otherwise agreed, the balance of payment is due immediately upon completion of the Services. The Customer agrees to pay all sums due without deduction, set off or counterclaim.

5.5 Payment methods accepted by the Company will be specified during the booking process and may include bank transfer, card payment or other non cash methods. The Company is not obliged to accept cash payments.

5.6 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate and may suspend or cancel future bookings until all outstanding sums are paid.

6. Cancellations, Rescheduling and Late Fees

6.1 The Customer may cancel or reschedule a booking by giving notice to the Company. Notice must be given through the same channel used for booking or another channel specified by the Company.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any prepayment may be refunded or applied to a future booking, subject to any non refundable booking fees notified at the time of confirmation.

6.3 If the Customer cancels less than 48 hours but more than 24 hours before the scheduled start time, the Company reserves the right to charge up to 50 percent of the total service price to cover allocated staff and administrative costs.

6.4 If the Customer cancels less than 24 hours before the scheduled start time, or fails to provide access to the Premises, the Company reserves the right to charge up to 100 percent of the total service price.

6.5 If the Customer arrives late to grant access or delays the start of the Service, the Company may still finish at the originally scheduled time and charge for the full booking, or treat the booking as a cancellation if the delay makes the Service impracticable.

6.6 The Company may cancel or reschedule a booking in case of unforeseen circumstances, staff illness, adverse weather, transport disruption, safety concerns or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment or a refund of any prepayment, and this will be the full extent of its liability.

7. Quality of Service and Complaints

7.1 The Company aims to provide Services with reasonable care and skill and to meet the standards described at the time of booking.

7.2 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible and in any event within 48 hours of completion. The Customer should provide clear details and, where available, supporting evidence.

7.3 Where a complaint is justified and relates to the quality of the cleaning work, the Company may, at its discretion, arrange a re clean of the affected areas or offer a partial refund, provided the Premises are in the same condition as immediately after the original Service.

7.4 The Company is not responsible for normal wear and tear, permanent staining, ingrained dirt, damage caused by previous cleaners, or outcomes that are not reasonably achievable given the age and condition of surfaces and materials.

8. Customer Property, Damage and Liability

8.1 The Company will take reasonable care when carrying out the Services. However, the Customer is responsible for securing fragile items, valuables, jewellery, money and important documents prior to the commencement of work.

8.2 If damage occurs that the Customer believes was caused by the Company or its Operatives, the Customer must report this to the Company as soon as reasonably possible, and no later than 48 hours after completion of the Service.

8.3 The Companys liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the lower of the cost of repair, the replacement value of the item, or the total price paid by the Customer for the relevant Service.

8.4 The Company shall not be liable for:

a. Any pre existing damage, defects, scratches, marks or wear, whether visible or not.

b. Any deterioration or damage caused by the use of cleaning products on surfaces or materials that are not suitable for such products, where the Customer has not given clear instructions or warnings.

c. Any loss of profit, loss of income, loss of rental, loss of opportunity or any indirect, special or consequential loss.

d. Any damage resulting from faulty or poorly installed fittings, fixtures or appliances at the Premises.

8.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

9. Insurance

9.1 The Company endeavours to maintain appropriate insurance cover for its business operations, including public liability insurance, subject to policy terms, conditions, exclusions and limits.

9.2 The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions.

10. Waste Handling and Environmental Regulations

10.1 The Company shall comply with applicable UK waste and environmental regulations when handling waste generated during the provision of Services.

10.2 Standard deep cleaning Services may include the collection and bagging of household waste and debris internal to the Premises. However, large volumes of waste, bulky items, construction rubble, hazardous materials or controlled waste are not included unless explicitly agreed as an additional service.

10.3 The Customer remains responsible for any existing waste, rubbish, sharps, hazardous substances or unsafe materials present at the Premises. The Company reserves the right to refuse to handle any items that may pose a risk to health, safety or the environment.

10.4 If the Customer requests removal of waste from the Premises, and the Company agrees to do so, the Company will handle such waste in accordance with applicable regulations, and may charge additional fees for transport, disposal, permits or specialist services.

10.5 The Customer agrees not to request or instruct the Company or its Operatives to dispose of waste unlawfully or in any manner that breaches local or national waste and environmental laws.

11. Health and Safety

11.1 The Company is committed to maintaining a safe working environment for its Operatives and Customers. Operatives are required to follow reasonable health and safety procedures during the provision of Services.

11.2 The Customer must inform the Company of any known health and safety risks at the Premises, including but not limited to structural issues, hazardous materials, pests, or restricted areas.

11.3 The Company may withdraw Operatives from the Premises or suspend work if they believe that continuing the Service would pose a risk to health, safety or security.

12. Keys and Security

12.1 If the Customer provides keys or access codes to the Company, the Company will take reasonable measures to keep them secure and confidential.

12.2 The Customer is responsible for ensuring that any keys or access details provided are valid and that any security alarms are disarmed or set to allow safe access.

12.3 The Company shall not be liable for any alarm call out charges or security related fees arising from incorrect codes supplied by the Customer or from an alarm system malfunction.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing Services, handling payments and addressing enquiries or complaints.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect such data from unauthorised access, misuse or loss.

13.3 The Customer understands that certain information, such as property address and access instructions, must be shared with Operatives in order to provide the Services.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations under this Agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, transport disruption, accidents, acts of government, or public health restrictions.

14.2 In such circumstances, the Company may suspend the Services for the duration of the event or offer to reschedule the appointment. Any prepaid sums for Services not provided may be refunded or credited, at the Companys discretion.

15. Variation of Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Companys website or otherwise communicated to the Customer.

15.2 The Terms and Conditions in force at the time of booking will apply to that specific booking, unless a change is required by law or regulatory authority.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business transfer or reorganisation, provided that this does not reduce the level of service to the Customer.

17.4 These Terms and Conditions, together with the details of the booking and any written variations agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services.